How much does a customer service representative make in Grand Rapids?
Median yearly pay for customer service representatives in the Grand Rapids-Wyoming-Kentwood, MI metro area. That is $21.63 an hour or $3,749 a month.
- Hourly
- $21.63
- Vs. national median
- +0%
- Rank among cities
- 116 of 392
- Jobs in the area
- 9,010
| Percentile | Yearly | Hourly | |
|---|---|---|---|
| 10th | $30,210 | $14.52 | |
| 25th | $37,110 | $17.84 | |
| Median | $44,990 | $21.63 | |
| 75th | $50,250 | $24.16 | |
| 90th | $63,340 | $30.45 |
Other cities in Michigan
Median yearly pay for customer service representatives.
| Midland, MI | $48,250 |
| Detroit, MI | $44,730 |
| Lansing, MI | $44,250 |
| Kalamazoo, MI | $44,130 |
| Niles, MI | $43,620 |
| Jackson, MI | $42,230 |
| Traverse City, MI | $42,030 |
| Monroe, MI | $41,650 |
| Battle Creek, MI | $40,870 |
| Muskegon, MI | $40,760 |
| South Bend, IN | $40,420 |
| Ann Arbor, MI | $39,480 |
| Bay City, MI | $38,880 |
| Flint, MI | $38,800 |
| Saginaw, MI | $36,150 |
Related jobs in Grand Rapids
Same field, median yearly pay.
Salaries for every job in Grand Rapids, MIFrequently asked questions
How much does a customer service representative make an hour in Grand Rapids?
The median hourly pay in the Grand Rapids-Wyoming-Kentwood, MI metro area is $21.63 ($44,990 a year).
Do customer service representatives make more in Grand Rapids than the national average?
Yes: $44,990 against $44,770 nationally, 0% more.
How does Grand Rapids compare with the rest of Michigan?
The median in Michigan is $43,950, so Grand Rapids pays 2% more.
Where does Grand Rapids rank for customer service representative pay?
116 of 392 metro areas with data.
How much does a customer service representative make starting out in Grand Rapids?
The lowest-paid 10% make $30,210 or less a year; the top 10% make $63,340 or more.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS): pay in May 2025, published by BLS in 2026. Hourly pay is the yearly figure divided by 2,080 hours.