How much does a customer service representative make in Boston?
$49,920a year
Median yearly pay for customer service representatives in the Boston-Cambridge-Newton, MA-NH metro area. That is $24.00 an hour or $4,160 a month.
- Hourly
- $24.00
- Vs. national median
- +12%
- Rank among cities
- 11 of 392
- Jobs in the area
- 37,780
Pay range
Lowest 10%: $35,720Median: $49,920Highest 10%: $75,950
| Percentile | Yearly | Hourly | |
|---|---|---|---|
| 10th | $35,720 | $17.17 | |
| 25th | $42,760 | $20.56 | |
| Median | $49,920 | $24.00 | |
| 75th | $62,040 | $29.83 | |
| 90th | $75,950 | $36.51 |
Other cities in Massachusetts
Median yearly pay for customer service representatives.
| Barnstable Town, MA | $47,880 |
| Worcester, MA | $47,540 |
| Providence, RI | $47,170 |
| Springfield, MA | $46,790 |
| Pittsfield, MA | $44,650 |
| Amherst Town, MA | $43,560 |
Related jobs in Boston
Same field, median yearly pay.
Salaries for every job in Boston, MAFrequently asked questions
How much does a customer service representative make an hour in Boston?
The median hourly pay in the Boston-Cambridge-Newton, MA-NH metro area is $24.00 ($49,920 a year).
Do customer service representatives make more in Boston than the national average?
Yes: $49,920 against $44,770 nationally, 12% more.
How does Boston compare with the rest of Massachusetts?
The median in Massachusetts is $49,120, so Boston pays 2% more.
Where does Boston rank for customer service representative pay?
11 of 392 metro areas with data.
How much does a customer service representative make starting out in Boston?
The lowest-paid 10% make $35,720 or less a year; the top 10% make $75,950 or more.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS): pay in May 2025, published by BLS in 2026. Hourly pay is the yearly figure divided by 2,080 hours.