How much does a customer service representative make in Massachusetts?
$49,120a year
Median yearly pay for customer service representatives in Massachusetts. That is $23.62 an hour or $4,093 a month.
- Hourly
- $23.62
- Vs. national median
- +10%
- Rank among states
- 3 of 51
- Jobs in the state
- 49,990
Pay range
Lowest 10%: $35,440Median: $49,120Highest 10%: $74,880
| Percentile | Yearly | Hourly | |
|---|---|---|---|
| 10th | $35,440 | $17.04 | |
| 25th | $41,500 | $19.95 | |
| Median | $49,120 | $23.62 | |
| 75th | $61,090 | $29.37 | |
| 90th | $74,880 | $36.00 |
Cities in Massachusetts
Metro areas, median yearly pay.
| Boston, MA | $49,920 |
| Barnstable Town, MA | $47,880 |
| Worcester, MA | $47,540 |
| Providence, RI | $47,170 |
| Springfield, MA | $46,790 |
| Pittsfield, MA | $44,650 |
| Amherst Town, MA | $43,560 |
Nearby in the ranking
States with similar pay for customer service representatives.
| 1. Washington | $50,330 |
| 2. California | $49,560 |
| 3. Massachusetts | $49,120 |
| 4. Minnesota | $48,800 |
| 5. District of Columbia | $48,250 |
| 6. Delaware | $48,190 |
Frequently asked questions
How much does a customer service representative make an hour in Massachusetts?
The median hourly pay in Massachusetts is $23.62 ($49,120 a year).
Do customer service representatives make more in Massachusetts than the national average?
Yes: $49,120 against $44,770 nationally, 10% more.
Where does Massachusetts rank for customer service representative pay?
Massachusetts ranks 3 of 51 states.
Which city in Massachusetts pays customer service representatives the most?
Boston-Cambridge-Newton, MA-NH, with a median of $49,920 a year.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS): pay in May 2025, published by BLS in 2026. Hourly pay is the yearly figure divided by 2,080 hours.